Domain support and service commitments

Contact Simpliy Limited at [email protected] or 01332 529029.

Postal address: 66 Paul Street, London, England, EC2A 4NA.

Our normal support hours are Monday to Friday, 09:00–17:00 UK time, excluding bank holidays in England and Wales. A working day means one of these days.

We aim to respond personally within one working day. We acknowledge customer communications and complaints within three working days of receipt. If an enquiry is complex, our acknowledgement explains who is handling it and what happens next.

We aim to complete routine, verified domain updates, registrations, renewals and transfer requests within two working days after receiving the necessary instructions, information and agreed payment. Registry restrictions, verification or supplier incidents can affect completion. If there is a delay, we explain the reason and expected next update.

For a domain nearing expiry, loss of domain control or a suspected security incident, mark your message “Urgent domain issue” and include the domain name and a contact number. We prioritise these cases. Our normal service is not a guarantee of round-the-clock technical resolution.

If you are dissatisfied, use our complaints and appeals process.

To report abuse, see report domain abuse.