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Simpliy

Domain services

Domain Services Terms

Effective date: 1 August 2026

1. Who provides your service

Your domain service is provided by Simpliy Limited, company number 17342355, trading as Simpliy, Simpliy Primary Care and Hampson Miller. Our registered office and postal address is 66 Paul Street, London, England, EC2A 4NA. Email [email protected] or telephone 01332 529029.

These terms apply to domain services expressly included in your order. Your website design, hosting, maintenance and other services are described in your separate website agreement. We identify any third-party registrar used for your domain in your order confirmation.

2. Your domain and registration terms

We record the domain in the name of the person or legal organisation entitled to hold it. Please provide accurate details and tell us promptly when they change. If you order for an organisation, you must be authorised to act for it.

For .uk registrations and renewals, we provide Nominet's applicable terms for your acceptance alongside our terms. Read Nominet's Terms and Conditions of Domain Name Registration.

We request an explicit acceptance before processing. Your order is not confirmation that a domain has been registered or renewed; we confirm the outcome after the registrar/registry has accepted the transaction. Availability can change before registration completes. If a requested transaction fails, we explain the options and refund any charge paid specifically for that unsuccessful transaction, unless you choose another agreed service.

Some restricted domains, including .nhs.uk, have separate eligibility and administration requirements. Our support with those domains does not guarantee eligibility or approval.

3. Prices and what is included

Your order states the website-package price, taxes, included domain names and registration periods. Where registration or renewal is expressly included, we make no additional domain charge for that agreed period.

Extra domains, additional years and services outside the agreed package require a separate quote that you accept before we act. A website-package price is not a standalone domain price. We explain the next renewal price and any material changes before renewal.

Our fee for transferring a domain to another registrar is £0. Our fee for ending the domain-management element is £0. This does not cancel separately agreed website or hosting charges or payment obligations. Any receiving registrar's fees are payable under its own terms.

If your website package ends and you want us to continue managing the domain, we provide a standalone renewal/management quote for acceptance before the next renewal. You can instead transfer it to another registrar.

4. Renewing your domain

We send reminders approximately 30 and 7 days before expiry and promptly after expiry if the domain remains unrenewed. Notices state the domain, expiry date, price or package inclusion, and how to instruct renewal. Tell us if your contact email changes; we also follow up delivery failures.

To renew, reply to our notice or email [email protected] with the domain name. We confirm your authority, the renewal period, applicable terms and any amount due before submitting renewal. We do not automatically charge or renew without an agreed instruction or mandate. If we introduce automatic renewal, we will first provide its timing, charges and cancellation method for your agreement.

5. Expiry and recovery

Renew before expiry to avoid interruption. After expiry, your website and email may stop working. A domain that is not renewed may be deleted and become available to others.

For the standard .uk non-renewal lifecycle published at the date of these terms, the first 30 days after expiry are an expiry grace period. From day 30 to day 90 the domain normally stops resolving but remains renewable; from day 90 to day 95 it is in a final period when renewal is unavailable, before release. Other restrictions, including data quality or legal holds, may affect a particular domain. We check its actual registry status and communicate the applicable renewal deadline. Do not rely on the final day to request recovery.

We assist with renewal for as long as the registry permits it. We do not take ownership of your domain because you miss a payment or renewal, and we do not operate an expired-domain acquisition programme.

6. Moving your domain or ending the service

Contact [email protected] with the domain and receiving registrar details. For .uk domains this may include the receiving registrar's tag, depending on the process currently in force. We verify your authority and explain any registry restriction or information needed. We aim to complete routine verified requests within two working days after receiving what is required.

Moving the domain can affect website or email services. We help coordinate the change and explain any separately contracted services that remain active. A registrar change does not itself change the registrant.

7. Data and support

We may request evidence to validate registrant information and authority. Our privacy notice explains how personal information is handled. Please use the secure submission route we provide for identity documents; do not email passwords, payment-card details or unnecessary personal data.

Nothing in these terms removes rights that cannot lawfully be excluded. We explain material changes before they take effect and provide the applicable terms before renewal.